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Pharmacy Management: Essentials for All Practice Settings, 2e

Shane P. Desselle, David P. Zgarrick

Preface    Copyright    Contributors

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Part I. Why Study Management in Pharmacy School?
Chapter 1.Pharmaceutical Care as a Management Movement
Chapter 2.Management Functions
Part II. Managing Operations
Chapter 3.Strategic Planning in Pharmacy Operations
Chapter 4.Business Planning for Pharmacy Programs
Chapter 5.General Operations Management
Chapter 6.Managing Technology and Pharmacy Information Systems
Chapter 7.Ensuring Quality in Pharmacy Operations
Part III. Managing People
Chapter 8.Organizational Structure and Behavior
Chapter 9.Human Resources Management Functions
Chapter 10.Performance Appraisal Systems
Chapter 11.Customer Service
Chapter 12.Contemporary Workplace Issues
Chapter 13.Time Management/Organizational Skills
Chapter 14.Leadership in Pharmacy
Part IV. Managing Money
Chapter 15.Financial Reports
Chapter 16.Third-Party Payer Considerations
Chapter 17.Medicare Part D
Chapter 18.Budgeting
Chapter 19.Personal Finance
Part V. Managing Traditional Goods and Services
Chapter 20.Marketing Theory
Chapter 21.Marketing Applications
Chapter 22.Purchasing and Inventory Management
Chapter 23.Merchandising
Part VI. Managing Value-Added Services
Chapter 24.Appraising the Need for Value-Added Services
Chapter 25.Implementing Value-Added Pharmacy Services
Chapter 26.Compensation for Value-Added Pharmacy Services
Chapter 27.Evaluating the Outcomes of Value-Added Pharmacy Services
Part VII. Managing Risks in Pharmacy Practice
Chapter 28.Risk Management in Contemporary Pharmacy Practice
Chapter 29.Compliance with Regulations and Regulatory Bodies
Chapter 30.Preventing and Managing Medication Errors: The Pharmacist's Role
Part VIII. Management Applications in Specific Pharmacy Practice Settings
Chapter 31.Entrepreneurship
Chapter 32.Applications in Independent Community Pharmacy
Chapter 33.Applications in Chain Community Pharmacy
Chapter 34.Applications in Hospital Pharmacy Practice


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